Refund policy
Care that continues after checkout
Let’s make it right.
If your jewelry arrives damaged, faulty or different from your confirmed order, contact us within 30 days of delivery. Glistelle covers approved issue-return postage.
Email info@glistelle.com with your order number, the issue and clear photos.
Our team checks your order and explains the available next steps.
For an approved issue, we arrange return instructions, a replacement or a refund, as appropriate.
30-day free issue returns
Damaged, faulty or incorrect pieces are eligible when reported within 30 days of delivery. We cover approved return shipping. Contact us before sending anything back so we can provide instructions.
This is not a general free change-of-mind return offer.
If we made a mistake
If we send the wrong piece, misspell the confirmed personalization, omit an ordered birthstone or supply a size different from the confirmed order, we take responsibility.
We arrange a corrected replacement and reshipping at no extra charge. We prioritize putting things right; preparation and carrier transit still apply.
Refunds & serious issues
A serious problem may qualify for a refund, free return or replacement after review. Please contact us so we can check the details and genuinely help.
Approved refunds go to the original payment method. Processing time depends on your payment provider.
Personalized pieces
Because personalized jewelry is made for you, change-of-mind returns and refunds are not ordinarily available. Damaged, faulty or incorrectly made personalized items are still covered by our issue policy.
We review personalized-order concerns individually. Please reach out to discuss your situation.
Details you provide
Check names, spelling, birthstone months, sizes and measurements before ordering. If a piece correctly matches your supplied details, a buyer-entered mistake is not covered by a free replacement or issue return.
Contact us to discuss how we can help and any cost of correcting the piece.
Other order questions
For cancellations, changes, missing parcels or tracking concerns, contact us promptly. Please do not send a return before speaking with our team.
These terms do not limit any consumer rights that apply by law.