Help Center

Our current collection uses 925 sterling silver, with an 18K gold finish on gold-tone designs. Selected pieces feature cubic zirconia, not diamonds. Each product page lists its individual specifications.

No. Our current gold-tone pieces have a plated 18K gold finish over sterling silver.

Most customers choose an 18 in necklace, which sits just below the collarbone. A 16 in necklace sits on the collarbone and 14 in is a choker. For rings, measure the inside of a ring that already fits and compare it with the size guide on the product page. If you are between two sizes, choose the larger one.

Choose the finish, size or necklace length, and birthstone count on the product page, then fill in the personalization fields. We make your piece exactly as you type it, so please check spelling and capitals. If the information you need to provide has no field, contact us before ordering.

Sterling silver can tarnish over time and plated finishes can wear with water, chemicals and daily friction. To keep your piece bright, take it off before showering, swimming or exercising, and store it dry.

Remove pieces before showering, swimming or exercising. Avoid perfume, lotions and harsh cleaners. Wipe gently with a soft cloth and store dry, with pieces separated. Sterling silver can tarnish and plated finishes can change with wear.

Preparation usually takes around 4–5 days before dispatch. U.S. standard delivery is estimated at 6–8 business days after dispatch. These are separate stages and estimates, not guaranteed delivery dates.

Yes, standard U.S. shipping is free on every order. We currently ship within the United States only.

For U.S. delivery before December 25, please order by December 5. Orders take about 4–5 days to prepare, plus 6–8 business days in transit.

Email info@glistelle.com within 30 days of delivery with your order number, a description and clear photos. Approved damaged or incorrect items qualify for free return postage; contact us first for return instructions. If we made an error, we will arrange a replacement at no extra charge after verifying the details.

Contact us as soon as possible with your order number and the correct details. If the finished piece matches the information you provided, that error is not covered by a free replacement. We may be able to offer a discount on a corrected order; our team can discuss the options and cost.

Yes, for non-personalized pieces: return them unworn, in their original packaging, within 30 days of delivery. Personalized pieces are made for you, so they can only be returned if they arrive damaged, faulty or different from your order. Please contact us with your order number before sending anything back. Applicable consumer rights are not limited.

Contact us as soon as possible with your order number. We will do our best to help before your piece goes into preparation.

Yes, we welcome enquiries about group gifts and bulk orders. Share the designs, quantity and date you have in mind, and we can discuss available discounts and arrangements.