Shipping & returns

Preparing your order

Please allow around 4–5 days for preparation before dispatch. The delivery estimate below is transit time after dispatch, not the total time from ordering.

Where we ship

We currently ship within the United States only.

Business days exclude weekends and public holidays. These are estimates, not guaranteed delivery dates. Carrier delays and busy periods may affect delivery.

30-day returns on non-personalized pieces

Changed your mind? Pieces without a name, initial, birthstone or other detail chosen by you can be returned within 30 days of delivery if they are unworn and in their original packaging. Contact us first for return instructions. Return postage for change-of-mind returns is paid by the customer. Once we receive and check the piece, we refund the original payment method.

Damaged, faulty or incorrect items

If your piece arrives damaged, faulty or incorrect, contact us within 30 days of delivery with your order number, a description of the issue and clear photos. Glistelle covers return postage for approved issue returns. Please contact us before sending anything back.

A serious issue may qualify for a refund, replacement or free return after review. Approved refunds are issued to the original payment method; processing time depends on the payment provider.

If we made a mistake

If we send the wrong piece or make an error in the confirmed personalization, size or birthstone selection, we will arrange a corrected replacement and reshipping at no extra charge. We will prioritize resolving the issue; preparation and carrier delivery times still apply.

Personalized pieces

Because personalized jewelry is made for you, change-of-mind refunds are not ordinarily available. Please contact us so we can review your situation and genuinely help. Personalized items that are faulty or do not match the confirmed order are still covered by our issue policy.

Please check spelling, names, birthstones and measurements before ordering. If a piece matches the details you provided, a mistake in those details is not covered by a free replacement or issue return.

Other order questions

For cancellations, missing parcels, tracking concerns or other requests, contact our team promptly at info@glistelle.com. These terms do not limit any consumer rights that apply by law.